Frequently Asked Questions

No, we are completely self-sufficient! Our mobile units carry all the water and power we need. We can detail your vehicle anywhere - your home, office, or even a parking lot. This means you don't need to worry about providing anything.

We cover a 30-mile radius from Westlake, Ohio, which includes most of the greater Cleveland metro area and surrounding suburbs. This includes Downtown, Northside, West End, East Borough, Lakeside, and Hillcrest. Trip fees may apply for locations beyond this radius - contact us to confirm your area.

You can schedule online through our contact form, call us directly at (304) 377-1919, or text us. We typically respond within 2-4 hours during business hours. Same-day service is often available, though we recommend booking 2-3 days in advance for your preferred time slot.

We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and contactless payments like Apple Pay and Google Pay. Digital receipts are provided for all transactions. Payment is due upon completion of service.

Yes! We are fully licensed and carry comprehensive liability insurance. This protects both your vehicle and your property while we work. We're happy to provide proof of insurance upon request.

Service time varies by package: Basic Package (45-60 minutes), Standard Package (2-3 hours), Premium Package (3-4 hours). Paint correction can take 4-8 hours, and ceramic coating takes 4-10 hours depending on the level. Large vehicles like SUVs and trucks may take 20-30% longer. We'll give you an accurate estimate when you book.

Our Basic Package covers exterior wash, basic interior vacuum, and windows. The Standard Package (most popular) adds deep interior cleaning, light stain removal, deodorizing, and paint wax. The Premium Package includes everything plus leather conditioning, engine bay cleaning, headlight restoration, and premium paint sealant with 6-month protection.

Absolutely! We offer many add-ons including pet hair removal (+$25), engine bay cleaning (+$35), deep stain removal (+$45), leather conditioning (+$30), headlight restoration (+$40), and more. Just let us know what you need when booking.

Not necessarily. Many customers leave their keys and go about their day. However, we do recommend being available at the start for a quick inspection and at the end to review the work and complete payment. If you can't be present, we can coordinate key exchange and payment remotely.

For interior-only services, rain isn't an issue. For exterior services, light rain is okay, but heavy rain may require rescheduling. We'll contact you the morning of service if weather looks concerning. We offer flexible rescheduling at no charge for weather-related changes.

Yes, larger vehicles require more time and materials. SUVs and trucks typically incur an additional $20-40 charge depending on size. We'll provide an exact quote when you book. Oversized vehicles (extended vans, large trucks) may cost more.

No travel fees within our standard 30-mile service radius from Westlake, Ohio. For locations beyond 30 miles, a small travel fee may apply based on distance. We'll let you know upfront if this applies to your location.

Same-day service is subject to availability and includes a $25 rush fee. However, if you book 2-3 days in advance, there's no rush fee. Emergency bookings (within 2 hours) may incur a higher fee.

Yes! We offer 10% off for military, first responders, and seniors. We also have package deals for multiple vehicles (great for families or businesses) and loyalty discounts for repeat customers. Ask about our monthly maintenance plans for regular customers.

Wax provides 2-6 months of protection and enhances shine with a warm glow. Ceramic coating provides 1-5 years of protection (depending on the product), superior scratch resistance, hydrophobic properties, and chemical protection. Ceramic coating is a harder, more durable layer that bonds to your paint. It costs more upfront but provides longer-lasting protection.

Depending on the product and care, our ceramic coatings last 1, 3, or 5 years. The 5-year coating includes annual maintenance visits. Longevity depends on proper washing techniques and parking conditions. We provide detailed care instructions and offer maintenance packages.

Almost any vehicle can receive ceramic coating, but the paint must be in good condition first. We always perform paint correction before ceramic coating to ensure the best results. Heavily oxidized or damaged paint may require extensive correction first, which adds to the cost and time.

Paint correction removes swirls, scratches, oxidation, and other imperfections through machine polishing. If your paint looks dull, has visible swirls under light, or has light scratches, you'll benefit from correction. We always do paint correction before ceramic coating to ensure a perfect finish. Most vehicles 2-3+ years old benefit from at least Stage 1 correction.

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our service, contact us within 48 hours and we'll return to address any concerns at no additional charge. Your satisfaction is our priority, and we'll make it right.

Yes! Our ceramic coatings come with manufacturer warranties (1, 3, or 5 years depending on product). Our Premium Package includes a 6-month protection guarantee. Paint correction results are permanent unless new damage occurs. All services are backed by our satisfaction guarantee.

While extremely rare, we carry comprehensive liability insurance that covers any accidental damage. We take photos before and after service for documentation. If damage occurs, we'll work directly with you and our insurance to resolve it quickly. Our technicians are highly trained and experienced professionals.

We provide detailed care instructions after every service. General tips: wash every 2 weeks with pH-neutral soap, use microfiber towels only, avoid automatic car washes, park in shade when possible, and consider maintenance details every 3-6 months. For ceramic coated vehicles, we offer specific maintenance packages.